Has a patient ever stumped you with an insurance question? Do you wonder how to tactfully discuss insurance benefits with an emotional or inquisitive patient? Teresa gives you her best conversation tactics for these stressful situations based on her many classes and client discussions. Purchase one (1) book for $20.00. Shipping and handling will be added at checkout. Want to purchase, 4 or more, contact Norman@odysseymgmt.com for special pricing.